Return and Exchange Policy

30 Day Money Back Guarantee

If you’re not happy with our products for whatever reason during the 30 days from the date of purchase, just send it back to us and we will refund your money. No questions asked.

Please note that the buyer will have to cover the cost of the return postage (unless product is faulty).

To return our products, please make sure that:30 days money back icon_silver

The products are in its original packaging and sufficient packaging is used when returning goods. Please also provide your receipt as proof of purchase.

Refunds will not be provided:

  • If the return is more than 30 days from the date of purchase.
  • If you have damaged the goods including damage caused by inadequate packaging when returning goods.
  • If you do not provide receipt as proof of purchase.

 


 

 

Faulty Products

If you believe that you have received a faulty product, please fill in the returns form (to list details of the faulty product) along with a copy of your receipt or invoice and send them to info@ecoegg.kiwi.nz . We will then send you a return postage bag to return your faulty product in.

Once examined, your replacement product will be sent. If you opt for a refund instead, your money will only be refunded within the 30 day period. Remember to include the invoice with the goods or you can email invoice along with the returns form to save time.

Refunds will not be provided:

  • If the return is more than 30 days from the date of purchase.
  • If you have damaged the goods including damage caused by inadequate packaging when returning goods.
  • If you do not provide receipt as proof of purchase.

 


 

Exchange for Fragrance or Size

If you are returning for an exchange for fragrance or size reasons, please fill in the returns form and email it to info@ecoegg.kiwi.nz. Please send the item(s) to the below address within 30 days from the date of purchase.

Please note that the buyer will have to cover the cost of the return postage (unless product is faulty).

You will also be incurred a $5.00 re-shipping charge. This can be payable by including a cheque with your return package or by credit card, by filling out the necessary information in the returns form.

To exchange our products, please make sure that:

  • The return is within the 30 days from the date of purchase.
  • The product(s) is intact, is not in use and is in its original packaging.
  • Sufficient packaging is used when returning goods.

Exchange will not be provided:

  • If the return is more than 30 days from the date of purchase.
  • If you do not provide receipt as proof of purchase.
  • If we find that the product(s) is opened and being used. Your product(s) will then be returned to you.
  • If you have damaged the goods including damage caused by inadequate packaging when returning goods

 

---------------------------------

Return Address:

Drop us an email at hello@ecoshop.kiwi

Governing Law

If a dispute arises out of the purchase of the Ecoegg product(s) (Eco Shop Ltd), New Zealand Law governs the dispute.

Activate Your Coupon By Signing Up Below

Minimum spend $25 exc delivery. Not apply to items on sale or gift certs.

You have successfully signed up! Please confirm subscription to ACTIVATE your coupon.

Activate Your Coupon By Signing Up Below

Minimum spend $25 exc delivery. Not apply to items on sale or gift certs.

You have successfully signed up! Please confirm subscription to ACTIVATE your coupon.

Pin It on Pinterest

Share This